Frequently Asked Questions

Do you ship to my country?

See what countries we ship to at checkout. If you are unable to find your country, we are sorry to inform you that we don’t.

What payment methods do you accept?

We accept Visa, Paypal, Mastercard, Maestro. If you’re outside of Portugal, your exchange rate is determined by the bank that issued your credit card.

Who pays customs fees?

Customs fees are levied by the government of the country that the goods are shipped to, and so are out of our control. As is industry standard, all custom/import fees are the responsibility of the customer.

Do I get an order confirmation from you after I placed an order?

Yes when you finished shopping you will receive an order confirmation to the email you´ve submitted when placing the order. If you haven´t received an order confirmation please check your spam cart or contact us at shop@wonderworkerdenimlab.com and we will look into it.

Can I cancel my order?

If you wish to cancel your order you’ll need to contact shop@wonderworkerdenimlab.com, write your order number as subject. If your order is already proceeded at our warehouse, it cannot be cancelled. Please note that all orders placed during weekends and holidays cannot be cancelled.

My order hasn’t arrived, what do I do?

Contact us at shop@wonderworkerdenimlab.com and use your order number as subject and we’ll look into it.

How do I know what size to buy?

Each product has it’s own dedicated Fit Guide located beneath the product description.

What are the washing instructions?

It is recommend that you turn the garment inside out for washing, this will protect it and pro long it’s life.
You must ALWAYS follow the washing instructions mentioned in the label inside the item you bought.
You can check the washing recommendations for each style in our web store as well.
– Machine wash separately 30º
– Tumble dry at low heat
– Iron inside out
– Do not bleach, dry clean or directly iron the jeans, jackets, t-shirts or hods in the outside or in printed areas unless it’s specified you can do so.